Refund Policy

Effective Date: October 17, 2025
Last Updated: October 17, 2025

At Grass Station Dispensary, we take pride in delivering quality products and ensuring customer satisfaction. Please read our Refund Policy carefully, as all sales are considered final unless the issue is proven to be caused by our mistake.

1. All Sales Are Final

We do not offer refunds, returns, or exchanges on any products once an order has been placed and shipped.
Due to the nature of our products and compliance with federal and state regulations, all sales are final.

2. Exceptions — Our Mistake

Refunds or replacements will only be issued if it is proven that Grass Station Dispensary made the mistake, including but not limited to:

Incorrect product shipped.
Missing items in your order.
Damaged products caused directly by our fulfillment process.

3. How to Report an Issue

If you believe there has been a mistake with your order:

Contact our customer service team within 3 business days of delivery.
Provide your order number, photos of the product/package, and a description of the issue.
Once verified, we will issue a replacement or refund at our discretion.

4. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

Customer ordered the wrong product.
Customer changes their mind after purchase.
Customer provides an incorrect shipping address.
Package is lost or delayed due to the shipping carrier.
Package is confiscated due to local/state restrictions.

5. Shipping Costs

Shipping fees are non-refundable.
If a refund is approved due to our mistake, only the product cost will be refunded.

6. Contact Information

For refund-related inquiries, please contact us at:

Grass Station Dispensary

Customer Service Phone Number: (210) 251-3134
Customer Service Address: 1441 Austin Hwy, San Antonio, TX 78209 (USA)
Customer Service Email Address: contact@grassstationdispensary.com